Definately doesn't look like they took the time to do it right at all. Sucks to spend a nice chunk of change on a repair that isn't effective due to sloppy, crappy workmanship. Some shops get it and some don't.
I still remember the shop I took my original Falcon to in San Diego to have them rebuild my front end. This was a chain store {Winston Tire} but the manager was 1st rate. The day I picked my car up, this lady was in saying that what she brought her car in for wasn't fixed. The manager jacked up her car and creepered under it for a few minutes and then came back up. He asked the lady if the service mechanic showed her the parts he replaced. She said "No". He looked at her copy of the work order as well as the shops copy and then called the mechanic over. Asked him point blank if he had replaced the parts on the car that the repair called for. The mechanic said that he sure did. The manager said "No you didn't. You're fired. I don't employ liars OR lousy mechanics". The manager apologized to the lady, had her car pulled into a bay {to begin the real repairs} and told her the repairs were on him. Even had 4 new tires put on for free.
I went for an extended test drive and stopped back by a couple hours later to let them know I was happy with the work and the ladies car was just getting done. I asked her what she thought of what happened and she stated in no uncertain terms that as long as that guy was the manager there she'll never take her cars anywhere else for service or repair. Ever.
Sadly, there are fewer and fewer examples of good customer service like this every day.
Last edited by 68FalconSC; April 1st, 2010 at 03:43 AM.
Reason: sp
Jonathon Hass
Stanwood, WA.
'68 Falcon Sports Coupe
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